Refund policy

Last updated: 06/14/2026

Thank you for shopping with Twyvoka.

We accept return requests within 14 days after the order is delivered. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

To request a return, please contact us at [support@twyvoka.com] with your order number and a brief explanation of the issue. Please do not send any item back before your return request is approved.

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photos of the product, packaging, and shipping label.

After we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-returnable items include:

• Used items

• Items not in original condition

• Items returned without prior approval

• Items damaged due to misuse, improper installation, or normal wear and tear

Order cancellations may be requested before the order has been shipped. Once an order has been shipped, it must follow the return process above.